WHOLESALE SUPPORT

PRODUCT RESOURCES

Ethernet (E-Path) Tips & Tricks

We have partnered with two companies, MasterStream and Connectbase, to give you the convenience of obtaining pricing for both E-Path and EIA Ethernet products.

Additional Features:

  • Connectbase also provides a feature that gives users access to an interactive map showing where all of our buildings and networks are located.
  • MasterStream provides Ethernet and Broadband rates that are customer-specific and also returns quotes almost instantly.

If you have questions or would like any additional information on either of these platforms, please feel free to reach out to Frontier-MasterStream@ftr.com or Frontier-C2F@ftr.com.

This portal provides a view of CABS invoices and Customer Service Records (CSRs) for all Billing Account Numbers (BANs).

Wholesale customers may view their monthly invoice, with the CSRs, for up to 13 rolling months. The portal also provides a monthly Bill Ready Notification (BRN) email that is sent when the monthly invoice is available for viewing in the portal.

Check it out here!

Check out the Confirmation (FOC) Mapping UNI-EVC COMBO job aid available from the Access References page of the Reference Library!

This reference focuses on confirmations of New Ethernet COMBO ASRs for E-Path or EIA Services and will help you understand how to locate and interpret the information.

Additionally, we have updated our process for writing the job aids and have prioritized a focus on using simple, easy to understand language instead of cramming them full of industry terms and overly detailed explanations.

Check out our “UNI in a Collocation” section now available from the Ethernet Order Samples page!

This new section provides you with everything from Serving Wire Center information to Ordering information and more!

Check out Frontier’s Ethernet Site Ready Guide for details!

This guide will provide you with a checklist of tasks and steps that can be done proactively to help minimize delays and complications while preparing for new Ethernet services.

Our Decoder Tool will provide that direction, prompt you through the process and more. Check it out today!

Switched Ethernet New Connect orders now accepts requests down from 20 business days to as low as 10 business days without any expedite fees! For a full interval list by service please refer to the Access Standard Provisioning Intervals. If you have any questions about shorter intervals, please feel free to reach out to Douglas Tomlinson.

Our team would be more than happy to help! Here is a link to the list of people who can assist.

Check out VFO Access Module FAQ page! This page helps you easily identify the most frequently used VFO service types to select on the ASR order initiation screen.