Order processing for Ethernet Services
888-444-2267 – Option 1
Order processing for All Other Services
888-444-2267 – Option 2 (See Product Options Below)
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Ordering Center Ethernet Services | Service Representative | 888-444-2267 – Option 1 |
| ASR Ordering Center Other Services | Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|---|---|---|
| ASR Pre-FOC Escalation | Escalation Representative | Carrier.DST@ftr.com |
| Level 3 | ||
|---|---|---|
| Marshall Brunson | Manager | Marshall.Brunson1@ftr.com |
| Level 4 | ||
|---|---|---|
| Pam Huber-Hauck | Director |
585-739-6365 Pam.Huber-Hauck@ftr.com |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Ordering CenterEthernet Services | Service Representative | 888-444-2267 – Option 1 |
| ASR Ordering CenterOther Services | Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|---|---|---|
| ASR Post FOC Escalations Team | Escalation Specialist | ASR.PostFOC.Escalations@FTR.com |
| Level 3 | ||
|---|---|---|
| Cheryl Tyndall | Escalation Lead |
919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 4 | ||
|---|---|---|
| Doug Tomlinson | Manager |
919-941-6041 Douglas.Tomlinson@ftr.com |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| CCPM Team | Project Specialist | Frontier.CCPM.Team@FTR.com |
| Level 2 | ||
|---|---|---|
| Kecia West | Manager |
919-224-1166 Kecia.West@ftr.com |
| Level 3 | ||
|---|---|---|
| Rodney Williams | Director |
919-451-1485 Rodney.Williams@ftr.com |
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Edge Colo Team | Program Managers | Frontier.Edge.Colo@ftr.com |
| Level 2 | ||
|---|---|---|
| Will Mainor | Program Manager |
919-703-7053 William.Mainor@ftr.com |
| Level 3 | ||
|---|---|---|
| Michelle Crull | Program Lead |
765-438-8468 Michelle.Crull@ftr.com |
| Level 4 | ||
|---|---|---|
| Dennis Kaups | Manager |
304-346-6691 Dennis.Kaups@ftr.com |
ASR Order Support for All States – Carrier.DST@ftr.com
| Contact | Title | Contact Info |
|---|---|---|
| Pam Huber-Hauck | Director | 585-739-6365 |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. All PONs should already have EXP field populated with a “Y” Disconnects in Error Expedites:
|
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Expedite Team | Specialist | ASR.Expedites@ftr.com |
| Level 2 | ||
|---|---|---|
| Cheryl Tyndall | Specialist |
919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 3 | ||
|---|---|---|
| Doug Tomlinson | Manager |
919-941-6041 Douglas.Tomlinson@ftr.com |
The Frontier Provisioning Center provides external Carriers a direct contact for pretesting of Design Service Circuits associated to a Hot Cut Order. Typically, these are referred to as a pretest prior to the actual CFA Roll/Hot Cut. Carriers wishing to pretest, prior to the actual cut, should contact the number provided below.
Frontier requires the call be placed three business days prior to the confirmed Due Date (DD – 3). Once the pretest call is made and the due date is DD – 3, Frontier will provide a call back within 24 hours.
Hours of Operation: Monday thru Friday – 24 hours
| Contact | Title | Contact Info |
|---|---|---|
| Provisioning Center | Technician | 877-398-1620 Option: 3 |
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